Web Design FAQs

Cost and Payment


How much does a website cost?

We built websites for growing businesses, organization and non-profit organizations. Our pricing is determined by the rounds of design revision, custom functionality, and advanced marketing features. After meeting with you to discuss your organization and website goals we will present you with a proposal that includes a fixed base rate for the entire site and options to add additional features at flat rates.

Many of our client’s see a return on their investment from new business within one financial quarter.

Why do you work on a fixed price model?

Many other web developers work on an hourly model. With hourly billing, the final price is often very far from the original estimate. With the hourly model, you may be paying for your web developer to learn, to re-do their work, or to work inefficiently. Our fixed price model removes all of these concerns.

Do you require a deposit?

Yes. A deposit of 50% of the project total is required to initiate the project. Full payment is due at completion of most of the design and programming work.

What types of payment do you accept?

We accept credit cards, checks and cash. We have an online payment system for one-time and recurring payments.



Why do you build websites on WordPress?

What good is a website if you can’t use it yourself? In the old days of web development, any change to a website required a webmaster. Site owners had little to no ability to edit their sites themselves. Today, we use Content Management Systems, such as WordPress, to put the power of site editing back in your hands.

With WordPress, you’ll have the ability to add, edit, and remove pages, blog posts, comments, photos, videos, and more. No programming or expensive software is required, and changes you make to your site are instantly updated. WordPress is extremely user-friendly for anyone. We like to say “If you can do it in Microsoft Word, you can do it in WordPress”.

Do you use templated themes?

Unlike many other WordPress designers we don’t use pre-built themes templates. Your business is your unique and your website should be too! We create custom designs themes for each web project. Pre-built themes do not easily scale up when a business adds a new service, line of business or product.

Will I be able to edit the content myself?

Yes! We build on websites on WordPress, a popular and easy-to-use content management system. With WordPress, you’ll have the ability to add, edit, and remove pages, blog posts, comments, photos, videos, and more. No programming or expensive software is required, and changes you make to your site are instantly updated. WordPress is extremely user-friendly for anyone. We like to say “If you can do it in Microsoft Word, you can do it in WordPress”.



How long will it take to complete my site?

Most websites take approximately 6-12 weeks to complete. We have the capacity to do rush jobs for an additional fee. Your project manager will provide you with a project plan and important milestone dates.

How much of my time will this take up?

Your contribution to the website design process is very important but we also want to be respectful of your time. Most of our clients spend about 2 hours per week working with us during the duration of the 6-12 website project. This time includes the in-person (if possible) design meeting, review meetings, providing input, and receiving training.

Design Process


ill my site look good on mobile phones and tablets?

Yes. We can add a mobile layer for your site which will look great on every device. This “responsive design” responds to the size of the device on which it’s viewed, changing layouts so visitors don’t have to pinch and zoom to read content.

How many revisions can I make to the design?

All of our web projects begin with an in-depth design meeting so that we can present you with a design that meets your business goals and matches your organization’s brand. Your feedback is incredibly important during this phase of the project. Our base package include two design concepts that meet the requirements that you set during the design kickoff meeting.



How do I contact you if need help?

Let us count the ways! Our conveniently located Kigali office is open Monday – Friday from 9am to 6pm. We have free parking and very close to main road and multiple area connection. You can also reach us by phone +250-788-930-029 or you can submit a help ticket via our online support center.

How do you hold meetings – in-person, phone, or web conference?

We are available for in-person, phone or web conference meetings. If you are local to the area, we would love to have you visit us at our Kigali location.

Web Hosting and Domain Registration


Do you offer website hosting?

Yes! TMRComputing is proud to offer our own Managed WordPress Hosting & Maintenance. Our hosting is fast, secure, always up-to-date, and worry-free.

What does “Managed Solution” mean in terms of hosting?

Our solution is a managed solution – we’ll take care of everything. That means you have one source for hosting, support, performance, security, backups, and more. We’ll actively monitor your site for uptime (with reporting) and we’ll keep WordPress up to date so you don’t have to worry about (or pay for) upgrades to stay secure and get new features. On top of that, we offer some of the most powerful and fast hosting on the market today.

Do you register domain names?

No, we don’t. We’ll be more than happy to give you some advice on what your URL should be and give you some recommendations for where you can register a new domain.



Can you maintain my website for me?

If you chose our hosting solution we take care of hosting, support, performance, security, backups, and more. We provide you with training so that you can add new content to your website through the simple content management system. If you prefer for us to add the content, we charge an hourly rate.

Training and Support


Do you offer WordPress training and support?

Yes, all of our packages include training sessions with the TMRComputing staff. Topics include content editing, site administration, security, maintenance, and advanced features.

How can I learn more about WordPress?

There are all kinds of helpful resources for learning WordPress from books, to online training, to in-person classroom training. Let us know how you learn best and we’ll be happy to make a recommendation. We also provide small group WordPress training sessions for your staff.

eCommerce, Search Engine Optimization, and Social Media


How do I track the traffic to my website?

We can set up a free Google Analytics account for you, which will automatically record information about your website’s visitors.

Can you help me get to the top of Google search results?

Your position in search engine results are based on multiple factors such as relevance of your content, how recently your content has been updated, and the number of reputable external links you have pointing towards your content . We design all of our sites with Search Engine Friendly code so that your site can be easily found and indexed by the major search engines. We can refer to our trusted Search Engine Optimization experts if you would like more in-depth assistance.

Can you manage my social media profiles?

Social Networking can be a lot of work, but we can make it easier. We work with organizations to establish a personalized social networking strategy. We use tools to simplify the process (for example, every time we post to our blog, Twitter is automatically notified). We help you find the easiest and least intrusive way for your to deliver your message to constituents through the myriad of online tools available.

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